Learn from every customer conversation

  • Fully customizable automated tagging powered by AI
  • Automatically analyze support tickets, reviews and surveys
  • Works with 100+ languages
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Trusted by leading brands
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The PRODSIGHT way

Ticket auto-tagging that you control

Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before

Centralize all customer feedback
STEP 1

Connect all your channels of customer feedback

Prodsight can automatically analyze all your support tickets, online reviews, NPS, surveys and all other customer feedback in one place.

  • Connect Zendesk, Intercom or Freshdesk
  • Analyze reviews from 85+ platforms
  • Import all your surveys & NPS
  • Import your own data via the API
STEP 2

Create the topics that you want to track

Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.

  • Track any customer issue, feedback or request
  • Pick from hundreds of Topic Suggestions
  • Organize topics into Groups for high-level trends
  • Drill-down into topics with Subtopics
Build a Prodsight topic taxonomy
topic group breakdown
Screenshot 2021-04-15 155739
STEP 3

Get real-time reporting on customer issues

Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.

Track topics trends, understand what matters the most to your customers and take decisive action.

  • Real-time topic trends, charts & graphs
  • Automated Sentiment Analysis
  • Collaborate with team mates or export reports

Works with 100+ languages

All your multi-lingual feedback will be automatically translated for consistent analysis

These companies have already automated their customer insights

Zenoti
Storyblocks
Later
veeqo-logo
Stockpile Logo
Bouqs_Logo
Daye
5/5
"Prodsight increased our understanding of customer pain points through analysis of support data without any manual effort from our busy support team. Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort."
Gemma Johnson
Head of Customer Success
4.5/5
"Prodsight automatically analyzes and tags feedback from different channels and centralizes it into one place. This is very helpful for sharing insights with my product team, making improvements, and keeping our finger on the pulse with our customers. It has saved so much time compared to doing it manually."
Daniella Latham
Senior Product Marketing Manager
Prodsight reviews

Top-Grade Security

We take the security and privacy of your data very seriously

Secure Infrastructure

We only use AWS and GCP infrastructure that meets the highest security standards.

GDPR Compliant

Prodsight complies with the EU’s GDPR legislation on storage and deletion of user data.

Access Control

Control which users can manage, view, and edit data within your Prodsight workspace.

Virtual Private Cloud

All of our servers are within our own virtual private cloud (VPC) that prevent unauthorized requests.

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