Customers
Learn how Prodsight helps leading brands get closer to customers
Before Prodsight, requests for customer data would take hours—sometimes days. At a certain point, we had to start turning down requests. Everything was just being either paused or delayed.
Prodsight’s Net Sentiment Score helps us show how customers’ feelings are trending and address issues proactively to prevent things like bad reviews and people not coming back at all.
Prodsight’s Net Sentiment Score helps us show how customers’ feelings are trending and address issues proactively to prevent things like bad reviews and people not coming back at all.
Ariana Allen
Reputation Manager
I’m a pretty good storyteller, but as with most other organizations, data is necessary to make a product case. I knew I needed help gathering and analyzing insights if I was going to turn our customer feedback into internally influential stories.
With Prodsight, I was able to say: "Here's how many people talk to us about this, this is how much time we're wasting, and here’s what customers are saying in their negative reviews."
With Prodsight, I was able to say: "Here's how many people talk to us about this, this is how much time we're wasting, and here’s what customers are saying in their negative reviews."
Jeffrey Laird
VP Customer Care
Prodsight increased our understanding of customer pain points through analysis of support data without any manual effort from our busy support team.
Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort.
Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort.
Gemma Johnson
Head of Customer Success
Prodsight gives us unlimited power. It’s like having a person that knows everything about our customers that we can communicate with whenever we want. Without it, we would struggle to fully understand our customers.
We rely on a few sources to prioritise what to build next, Prodsight ensures that the Voice of the Customer is a crucial part of this process.
We rely on a few sources to prioritise what to build next, Prodsight ensures that the Voice of the Customer is a crucial part of this process.
Michał Gaździk
Product Owner
Daye uses Prodsight to inform product decisions and help generate a monthly report that the rest of the team relies on.
Prodsight gives insights into everything from technical issues to brand values to what customers are talking about in the female health space.
Prodsight gives insights into everything from technical issues to brand values to what customers are talking about in the female health space.
Lucia Fontaina-Powell
Community & CX Manager
Prodsight helps inform our product roadmap. We discovered that customers were confused about the plans on our pricing page. We used Prodsight to identify points of confusion, which informed our redesign.
After launching our update, Prodsight helped us measure the drop in conversation volume related to pricing, so we knew the update had a positive impact.
After launching our update, Prodsight helped us measure the drop in conversation volume related to pricing, so we knew the update had a positive impact.
Richard Grulich
Product Marketing Manager
The key to deflecting support tickets via bots is putting out relevant answers to customer questions. Prodsight makes it a breeze to sift through a number of Intercom conversations and zero in on topics and how-to questions that matter.
With Prodsight, we were able to put out meaningful content, increase our Intercom Resolution Bots coverage, and within three months achieve a ticket deflection rate of over 25%!
With Prodsight, we were able to put out meaningful content, increase our Intercom Resolution Bots coverage, and within three months achieve a ticket deflection rate of over 25%!
Vidya Sagar Garuda
Director of Customer Education
It's time to put tagging on auto-pilot
- Takes less than 60 seconds to connect your account
- Concierge-style onboarding to help you make the switch
- GRPR-compliant with top-grade security and privacy