Use Case: Track Product Bugs

One of the tactical product roles is to stay on top of issues in existing products and quickly prioritize fixes to maintain product quality and great user experience.

You can create custom topics in Prodsight to automatically gather mentions of various customer issues, analyze sentiment and track volume and trends. Here are some example topics below:

Keyword ideas:

Topic name Keywords
Generic Technical Issues 404, 500, blank screen, broken, bug, crash, doesn't work, error, glitch, issue, not loading, problem
Login Issues 403, can't access, can't log in, login issue, can't sign in
Payment Issues can't pay, charged twice, duplicate payment, double charge, pay issue, pay problem
Updating Issues not load, not sync, not update, old data, out of date, sync issue
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