Topic and sentiment analysis for AskNicely

Automatically track topics mentioned in AskNicely surveys and get insights into topic trends and sentiment

Sign Up Free
View on Zapier

AI Topic Discovery

Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.

Our AI suggests topics such as pricing complaints, technical issues and cancellations

Custom Topics

Create your own custom topics to track specific elements or features of your platform.

Use sub-topics to drill-down into topics to identify underlying issues.

Retrospective Tagging

Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.

Change or update your topics whenever you want, all the relevant messages will be added automatically.

Sentiment Analysis

Sentiment analysis

Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.

See the sentiment for every single support message you’ve received.

You are in good company

Trusted by leading brands around the world
"One of the values at Hostinger which we follow blindly is Customer obsession. It requires constant monitoring of negative sentiment and fast reaction to customer issues. With Prodsight we spend less time manually reviewing Customer Success tickets and more time hot fixing everything that makes customers disappointed. Prodsight makes us faster."
Mantas Ratomskis
Mantas Ratomskis
Head of Customer Retention at Hostinger
"Prodsight helps us analyze our Intercom client conversations. It mixes beautiful, usable design with powerful text analytics that allows us to pinpoint key issues collected from our users."
Michal Sadowski
Michal Sadowski
CEO at Brand24
"Prodsight helps inform our product roadmap. We discovered that customers were confused about the plans on our pricing page. We used Prodsight to identify points of confusion, which informed our redesign. After launching our update, Prodsight helped us measure the drop in conversation volume related to pricing, so we knew the update had a positive impact."
Richard Grulich
Richard Grulich
Product Marketing Manager at Storyblocks
"We had no stats on what users were saying in our Intercom conversations so we used our intuition when reporting on customer issues. With Prodsight we can easily track customer issues in real-time, assess impact and prioritise the right improvements for our users."
Sahil Makadia
Sahil Makadia
Operations at Catapult
"Prodsight makes it so easy to get actionable insights from your Intercom conversation data and puts you on a path to solving real problems for your customers."
Jeff Gardner
Jeff Gardner
Head of Partnerships at Intercom

Turn your data into insights

Curious as to what insights are hiding in your customer conversations?
Discover the power of automated text analytics.

Request a Demo