Analyze any text feedback with our API
Prodsight automatically tags your customer feedback so you can identify the most important issues and improve your product
AI Topic Discovery
“Tell me something I don’t know”. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Our AI suggests topics such as pricing complaints, technical issues and cancellations
Custom Topics
Create your own custom topics to track specific elements or features of your platform.
Use sub-topics to drill-down into topics to identify underlying issues.
Retrospective Tagging
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Sentiment analysis
Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.
See the sentiment for every single support message you’ve received.
Uncover your customer insights
Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights.
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