Automate your Zendesk ticket tagging
- Fully customizable automated tagging
- Works with Zendesk and 100+ other data sources
- Supports 100+ languages
The OLD way
Inconsistent and time-consuming
You need actionable customer insights to scale efficiently but the current system isn't working
OPTION 1: Manual Tagging
Manual tagging doesn't scale
As your Zendesk ticket volume grows, manual tagging quickly breaks down. This leaves you in the dark as to what are the true contact reasons and which customer issues need to be prioritized.
- Time drain on your agents and support queue
- Long tag lists make it hard to pick the right tag
- Inconsistent tagging between agents
Option 2: Zendesk AUTO-Tags
Automated generic tags
Zendesk can auto-tag your tickets but tends to pick up on generic words rather than capture specific issues your customers are experiencing with your product.
I don't like how Zendesk applies the automatic tags to our tickets, most of the proposed tags are incorrect.
The PRODSIGHT way
Ticket auto-tagging that you control
Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before
STEP 1
Connect your Zendesk account
Connecting your Zendesk account to Prodsight is simple and straightforward. Prodsight will begin analyzing your historic tickets as soon as you make the connection.
- Super quick - takes less than a minute
- Your data is safe and secure
- GDPR-compliant
STEP 2
Create the topics that you want to track
Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.
- Track any customer issue, feedback or request
- Pick from hundreds of Topic Suggestions
- Organize topics into Groups for high-level trends
- Drill-down into topics with Subtopics
STEP 3
Get real-time reporting on customer issues
Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.
Track topics trends, understand what matters the most to your customers and take decisive action.
- Real-time topic trends, charts & graphs
- Automated Sentiment Analysis
- Collaborate with team mates or export reports
STEP 4
Prodsight tags automatically sync back to Zendesk
Prodsight will analyze the subject and description of all incoming Zendesk tickets and automatically populate Zendesk ticket fields based on detected sentiment and topics.
- Auto-populate Zendesk Ticket Custom Fields
- Route and auto-assign tickets in Zendesk
- Run advanced tag reports in Zendesk Explore
STEP 5
Centralize all your customer feedback
Prodsight can not only analyze your Zendesk tickets but also online reviews, NPS, surveys and all other customer feedback in one place.
- Analyze reviews from 85 platforms
- Import surveys & NPS from 200+ of apps via Zapier
- Use our API to sync with your own data source
Works with 100+ languages
All your multi-lingual feedback will be automatically translated for consistent analysis
These companies have already automated their customer insights
Top-Grade Security
We are GDPR compliant and take the security and privacy of your data seriously
GDPR Compliant
Prodsight complies with the EU’s GDPR legislation on storage and deletion of user data.
Secure Infrastructure
We only use AWS and GCP infrastructure that meets the highest security standards.
Virtual Private Cloud
All of our servers are within our own virtual private cloud (VPC) that prevent unauthorized requests.
Access Control
Control which users can manage, view, and edit data within your Prodsight workspace.
It's time to put tagging on auto-pilot
- Takes less than 60 seconds to connect your account
- Concierge-style onboarding to help you make the switch
- GRPR-compliant with top-grade security and privacy