SENTIMENT ANALYSIS

Monitor your customer sentiment

Automatically measure the sentiment of each customer interaction and identify negative experiences

See it in action
NET SENTIMENT SCORE

Understand negative sentiment drivers

Avoid blind spots in your customer experience with sentiment analysis.

Easily track and measure how your customers feel about your service and identify drivers of negative experiences.

  • Automated Sentiment score for every message
  • Easily break down sentiment by topic
  • Supports 100+ languages
topic group breakdown
Centralize all customer feedback
INTEGRATIONS

Analyze sentiment across all your channels

Prodsight can automatically analyze sentiment across all your channels. Track sentiment in support tickets, online reviews, NPS, surveys, and all other customer feedback in one place.

  • Connect Zendesk, Intercom or Freshdesk
  • Analyze reviews from 85+ platforms
  • Import all your surveys & NPS
  • Import your own data via the API

Works with 100+ languages

All your multi-lingual feedback will be automatically translated for consistent analysis

Daye uses Prodsight to understand their customers
HEALTH
"Prodsight gives insights into everything from technical issues to brand values"
Lucia Fontaina-Powell
Customer Experience Manager
Read Success Story

It's time to put tagging on auto-pilot

  • Takes less than 60 seconds to connect your account
  • Concierge-style onboarding to help you make the switch
  • GRPR-compliant with top-grade security and privacy
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