Manual Tagging Cost Calculator

The purpose of this calculator is to help organizations assess and understand the true cost of running a manual tagging process.

Most support teams tag incoming support tickets to understand common questions, user issues, feature requests and other user topics. This data can be useful for improving products/services, the efficiency of the support operation and various marketing initiatives.

This process is often done manually by agents who apply pre-agreed tags tickets as they work on tickets. The time and monetary cost of this process is often “hidden” as it’s treated as one of the many tasks that support agents do day-to-day.

With the emergence of AI-enabled solutions, this process can often be automated with improved results and cost savings.