How to build a strong tag taxonomy to analyze customer feedback
Companies talk to customers every day via a wide range of channels from customer support,…
Intercom conversation tagging: Manual vs Tag Rules vs Prodsight
Intercom conversation leaves a trail of valuable data around the issues your customers have experienced,…
Why you should stop tagging tickets in your support platform
Insights from feedback data, such as support tickets can be incredibly powerful. Most companies are…
How to automatically tag Zendesk tickets to supercharge reporting
Zendesk is an extremely powerful platform, but sometimes it can be hard to know exactly…
2 things to consider before you export your Intercom data
Intercom is extremely useful for increasing customer loyalty and driving growth. Although sometimes, you want…
Top 5 Intercom conversation tagging challenges
Intercom is a powerful tool for business growth, allowing businesses to communicate directly with their…
How to identify customer issues in Intercom and Zendesk conversations
The challenge Chat-based support systems like Intercom and Zendesk make it easier than ever before…
How to properly tag Intercom Conversations
If you use Intercom, you might have seen a little tag label next to each message…