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Category: Insights to Action

Feedback to Insight

How Support Tagging Boosts Product-Support Collaboration

Every single support leader has either just finished a significant

Insights to Action

How Zenoti built 450+ bots on Intercom with Prodsight analytics

As your business grows, customer support is often one of

Insights to Action

How Prodsight helped Brand24 discover their most important customer issues

“Prodsight gives us unlimited power. It’s like having a person

Insights to Action

How to make sense of your COVID-19 support tickets

We’re all making changes in the uncertain times surrounding the

Insights to Action

Top 10 Customer Feedback Tools for Product Managers

Gathering customer feedback is an essential process for any product

Insights to Action

Why You Should Analyze Intercom Conversations

Intercom is a useful tool for businesses that want to

Insights to Action

Reduce churn by analyzing Intercom and Zendesk conversations

Reducing customer churn is difficult simply because it’s hard to

Insights to Action

Idea portals are not the solution to customer-centric product roadmaps

Any good Product Manager will tell you that a big