User Intent Detection
Automatically detect product issues, feature requests, compliments and more in your customer communication
Supported User Intents
Prodsight can detect a wide variety of user intents to help you track what you care most about
Product Issues
Reports of product issues, defects and bugs
Product Compliments
Praise for product features and functionality
Product Requests
Requests for additional features or improvements
Customer Churn
Account cancellations and refund requests
Service Issues
Issues related to the customer service
Service Compliments
Praise for the customer service and experience
Help Requests
Requests for help and how-to questions
Billing Issues
Issues related to billing and payments
How does it work?
Tailor to Your Context
Our User Intent detection has been trained on thousands of examples in various industries to detect User Intent with superior accuracy.
You can further tailor it to suit your particular data set with our intuitive and easy to use Training tool.
Smart Custom Topics
Create highly specific smart topics by combining User Intent with keywords and phrases related to areas you're interested in.
Easily track bugs, feature requests, how-to questions, customer service feedback and more.
Discover New Topics
Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Stay on top of product issues, user confusion, churn reasons and more.
Analyze All Feedback
Bring all your feedback to one easily accessible place from all your favourite tools.
Analyze your support tickets, reviews, surveys and other customer feedback automatically.
Integrations
Analyze customer feedback across all your apps
Book a demo
Schedule a demo to learn how you can improve your customer experience with customer feedback analytics.